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Privacy policy

PREAMBLE 

Contact address: contact@groupemedicos.com
Postal address:
Medicos Group (hereinafter ‘the company’)
Rue du Président Edouard Herriot
69002 Lyon
FRANCE
Telephone: +33 (0)4 78 83 71 22
Last updated: August 2024
Data retention period: 3 years
The website address is: groupemedicos.com

 

General information

This page informs visitors to our website about the collection and processing of personal data. We make every effort to ensure that our organisation and the technical solutions we use respect data protection rights, with reference to the General Data Protection Regulation (GDPR).

The personal data retention period is defined in the preamble.

Please note that we may amend or supplement this privacy policy at any time, in particular in order to comply with any changes in legislation, regulations, case law or technology. In this case, the date of our policy update will be clearly identified at the top of this policy. All such amendments are binding on users as soon as they are published online. We therefore advise you to check this policy from time to time to so that you are aware of our procedures and rules concerning your personal data.

 

Personal Data

Data submitted must not include any sensitive personal data, such as government identifiers (e.g. social security numbers, driving licence numbers or taxpayer IDs), full credit card or personal bank account numbers, medical records or data concerning individual requests for care.

 

Consent

By completing a contact form on our website, you agree and accept that our company may collect, process, store and/or use the personal data submitted (limited to data necessary for the purpose of the processing). When you give us your consent, you nonetheless retain your right to obtain rectification, your right to be forgotten and/or your right to the erasure of your personal data. (The contact address is provided in the preamble.)

 

Purpose of Processing

The main purpose of collecting your personal data on this website is to enable us to contact you personally. Therefore, you agree that we may use your personal data to:

  • provide our services in the context of a business relationship
  • prepare commercial offers
  • resolve any problems in order to improve the use of our website and our services
  • customise, evaluate and improve our services, content and documentation
  • analyse the volume and history of your use of our services
  • inform you about our services and those of our partner companies
  • regularly check your personal data to ensure that our actions are relevant to you
  • fulfil our legal and regulatory obligations

 

Personal Data Recipients

We undertake not to rent, sell or otherwise transfer to third parties any personal data that you submit via the contact forms on this website. The personal data that we collect about you on the website is intended for our own use.

 

Personal Data Rights

You may exercise the following rights in respect of your Personal Data by writing to us at: (contact address provided in the preamble).

 

Right of Access and Communication of Data

You have the right to access your Personal Data.
However, due to our obligations regarding the security and confidentiality of personal data processing, you are informed that your request will only be processed if you submit proof of your identity, in particular by producing a scan of your valid ID document (for requests made via our specific electronic form) or a signed photocopy of your valid ID document (for requests made in writing).
You are informed that we are entitled, if necessary, to object to any manifestly excessive requests (owing to their number, or their repeated or systematic nature).

To assist you with the process, particularly if you wish to exercise your right of access by means of a written request sent to the address: (contact address given in the preamble), you will find a template letter drafted by the French data protection authority, the Commission Nationale de l’Informatique et des Libertés (‘CNIL’), by clicking on the following link. We also ask you to prove your identity with two approved ID documents.
https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces

 

Right to Data Rectification

Pursuant to legislation, you are entitled to ask for any of your data which is, for example, inexact, incorrect, incomplete or obsolete, to be rectified, updated, blocked or erased.

You may also define general and specific directives concerning the post-mortem processing of your data. Where applicable, the heirs of a deceased person may ask for the death of their family member to be taken into account and/or for the necessary updates to be made.

To assist you with this process, particularly if you wish to exercise your right to rectification, on your own behalf or on behalf of a deceased family member, by sending a written request to the postal address mentioned in section 1, you will find a template letter drafted by CNIL by clicking the following link. We also ask you to prove your identity with two approved ID documents.
https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees

 

Right to Object

This right may only be exercised in one of the two situations below:

  1. When there are legitimate reasons to exercise this right; or
  2. When this right is exercised with a view to preventing the use of data collected for business development purposes.

To assist you with this process, particularly if you wish to exercise your right to object by sending a written request to the postal address mentioned below, you will find a template letter drafted by CNIL by clicking the following link. We also ask you to prove your identity with two approved ID documents.
https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet

 

Response Times

We undertake to respond to your request for access, rectification, objection or any other request concerning your personal data within a reasonable time and at the most within one month of receiving your request.
In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act of 1978, as amended by the Act of 20 June 2018, you have the right of access, rectification, restriction, portability, objection and erasure in respect of your personal data, which you may exercise by contacting us using the contact details provided below:

 

POSTAL ADDRESS AND CONTACT DETAILS GIVEN IN THE PREAMBLE

 

Use of Cookies

As a general rule, we use cookies and tracking to improve and customise the website and/or measure the website audience. Cookies are files that are saved to the hard drive of your computer when you browse the Internet, and in particular the website.
Cookies are not used to collect personal data without you knowing, but to save information about your website browsing, which may be read directly by us during your subsequent visits to and requests on the website.
Users are informed that the use of cookies may be inhibited by selecting the appropriate settings in their browser.
However, inhibiting cookies may prevent the use of certain functions of this website. Users are informed that they may deny cookies by configuring their browser.

To find out how to change your cookie preferences, follow the links below for instructions on how to access the relevant menu in your browser:

  • Chrome: https://support.google.com/chrome/answer/95647?hl=fr
  • Firefox: https://support.mozilla.org/fr/products/firefox/protect-your-privacy/cookies
  • Microsoft Edge: https://privacy.microsoft.com/fr-fr/windows-10-microsoft-edge-and-privacy
  • Opera: http://help.opera.com/Windows/10.20/fr/cookies.html
  • Safari: https://support.apple.com/kb/PH21411?viewlocale=en_EN&locale=fr_FR

For more information on how to manage cookies, visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

 

Internal Cookies necessary for Website functioning

These cookies enable optimal website functioning. You can refuse them and delete them via your browser settings, although this may adversely affect your user experience.

 

Audience Measurement Cookies

This website uses Google Analytics, a website analysis service provided by Google Inc. (hereinafter ‘Google’). Google Analytics uses cookies to help our company analyse how users use our website. The data generated by cookies concerning your use of the website (including your IP address) will be sent to and stored by Google on servers located in the United States. Google will use this data to evaluate the use of our website, compile reports on website activity for our company and provide other services in connection with website activity and internet usage.
Google may also transfer this data to third parties if so required by law, or where such third parties process the data on behalf of Google. Google will not associate your IP address with any other data held by Google. By using this website, you expressly consent to the processing of your data by Google in the manner and for the purposes set out above. This data will be stored on your computer for two weeks.

 

Third-party Cookies designed to improve Website Interactivity

The website uses certain services provided by third-party websites. These functions use third-party cookies that are placed directly by these services. On your first visit to our company’s website, a banner informs you of the presence of these cookies and asks you to indicate your choice. They are only placed if you accept them or if you continue browsing the website to another page. You can find information about cookies and define your cookie settings at any time (see above).

 

Intellectual Property

No licence or any right other than the right to browse the website is granted to any person with regard to intellectual property rights. The reproduction of documents, visuals or texts from the website is authorised solely for information purposes for personal and private use; any reproduction or use of copies made for any other purposes is expressly prohibited.

 

Conditions of Use

To take full advantage of all our website’s features, you are strongly advised to use the most recent versions of Microsoft Internet or Firefox browsers (free software).

 

Limitation of Liability

Despite our efforts to ensure that the information provided on this website is accurate, we shall not, under any circumstances, be liable for any occasional or unexpected errors it may contain. We decline all liability for the information available on our website.
We do not guarantee that the server hosting the website is virus-free or that a technical problem may occur that could damage the components of a user’s computer or any data that may be stored on it. In any event, neither our company nor any of our suppliers shall incur liability for any damage that may occur during connection to the physical websites to which they apply (Article 4 of French Act No. 78-17 of 6 January 1978).